Bokserska 66A, 02-690 Your invoice will be attached to the shipping confirmation email "Your order has been shipped" as soon as your order has been shipped from our warehouse. For orders below the threshold, the shipping fee is 3 GBP. You will be notified via email when this transaction has taken place. CARE You accept that all communication regarding the order including order confirmation, invoice, shipping information, confirmation of the contract conclusion and potentially credit invoice etc. You will be notified via email when we have received your return package. Unfortunately, we do not deliver to PO Boxes. We strongly encourage you to use our prepaid return label included in the parcel. Please see our country-specific men's shoe size charts: US Shoe Size Chart, UK Shoe Size Chart or European Shoe Size Chart. I/we hereby wish to use the right to cancel my purchase and return the following products from: Customers signature (Customers signatures) (only if the form is concluded on paper), (*) The parts not applicable are to be crossed out. ), Step 5: Deliver the package to your closest UPS store. We will refund you to the same payment method you used when placing your order. Your banking institution may require additional days to process and post the “return” transaction to your account once they have received the information from us. The best way to make sure that you order the right size is to measure your feet and then compare it with the size chart above to find the appropriate size. Type the name of the item or its code into the search box at the top of the homepage and it will take you straight to the right page, unless the item is sold out or not available in the online shop. Place the return form inside the box with the item. Care products soften, moisturise and improve the leather’s elasticity. We strongly encourage you to keep your receipt or postage confirmation. It can take up to 2 working days before you can track the order via Parcel Force tracking. We welcome your comments and questions. We will confirm the receipt of your claim and respond to your request in this respect within 14 days. When you’ve taken your measurements, find the size in the table below that corresponds best with your results. You can track your return parcel by using the tracking number from your return label here. (customer care no.) When filling in a complaint, please enter our e-mail address legal@krm.ag, As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. Step 5: Deliver the package to the closest Parcel Force Depot. Please send a photo to us at our Customer Care team so we can investigate further. In case of items purchased online, you’ll need to have your order number (SO-XXXXXX) ready to give to the store staff. Free Standard Shipping on orders above $175! See our Men's Shoe Width Guide to learn more. R is equivalent to a wide width for women. Please note, however, that we may suspend the reimbursement until we receive the returned goods. Stick the prepaid return label on your box (. Products will not be dispatched until this pre-authorisation check and control have been completed. If you are not satisfied with a purchase made at the Web Site, you may withdraw from the contract concluded with us and return the ordered goods for a refund of the purchase price. If a product purchased on the Web Site does not conform to the product description or wary slightly from the pictures, you may return the unused product to us. Clarks Shoe Size Chart. We ask for your understanding if orders are delayed. All fees and charges related to the above payment methods are covered by us. As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. You may cancel an order up until the time of dispatch by contacting our Customer Care at number +32 28 99 08 10. By following 3 easy steps: Clean, Care and Protect will help you to prolong the look and feel of your shoes. You may find the closest drop off location at: https://www.ups.com/dropoff?loc=en_be. If you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse. Note: You may notice that some birkenstock styles are available in widths. Questions regarding a product bought in a local ECCO store, such as returning or claims, you should contact the local ECCO store where you bought your product and they will assist you in the best possible way. Measuring the length of your foot can be tricky. Your right to withdraw from the contract or to reduce the price due to the products’ defects is also limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or removal of the defect, the time limit to submit the declaration on withdrawal from the contract or reduction of the price begins to run upon ineffective lapse of the time limit for exchange of the product or removal of the defect.