", "This was my first experience calling tech support since one online training session and I must say the agent was extremely helpful and patient as she walked me through a file set up. Page 2 Remove the magnetic oven lid and pack with your loose leaf material. How often should I replace my oven screen? The information you provide during check out on PAXvapor.com is used by Veratad to complete a public records search, only reporting back whether or not you are of age to purchase our products. I think this is because there is actually resin on the LED inside of it. You have to press and hold down for 10 seconds hard and you have to do it in a certain way or it won't turn on now. Standby- A blue LED indicates standby when Pax is motionless for 30 seconds. Today however it's being stubborn. Things become easier the warmer the Pax 2 is because cold resin is harder to move than warm. I am not sure what to do though. Weed is going to be legal all across Canada very soon but not the case in USA. Our certification status can be found by visiting the FICAM List of Approved Identity Services and scroll down to 'Level of Assurance (LOA) 3'. Troubleshooting. When I put it on the charger the leafs light up but don't glow smoothly. ID.me is one of only four companies accredited by the federal government at the highest level possible for a remote identity provider. If you suspect something is wrong with the device, please contact our PAX Pros team and our experienced PAX Professionals will assist you. If you accept this processing, please click "Accept". ­­Please feel free to contact PAX technical support for additional information at (877) 859-0099 or via email at  support@pax.us. If your PAX 2 isn’t working correctly, please do not try to fix the device yourself as you run the risk of damaging the device and voiding your 10 year warranty. Your cart is empty. All calls received outside of the published support hours will be routed to a support voice mail. PAX Labs, Inc. ALL RIGHTS RESERVED. Didn't have your specific experience, but when I first charged my Pax It wouldn't connect at all, and I had to press down on the brass points on both the charging dock and the body of the Pax with a pencil. Those calls are returned as quickly as possible the following day by a senior representative. I’m having trouble with my PAX. If you've been using a 3rd-party USB outlet adapter and are experiencing charging issues, we recommend using the PAX 2 charging cable with your computer to see if that resolves the issue, or use your PAX 2 AC Adaptor to charge your device if a USB computer connection is not available. Reduced odors and a remarkably small and light size allow for low-key consumption on the go. PAX 2 is created and designed in San Francisco, CA and is manufactured and assembled in China. Press question mark to learn the rest of the keyboard shortcuts. My PAX 2 Mouthpiece feels very warm. Buy a second vape and move on from the pax 2. Use our handy Store Locator to find the closest retailer to you. Go to Developer Portal. Anyone else deal with or fix this problem? From here, your vaporizer will display one of the temperature settings you see bellow in the chart. Become a PAX Expert in minutes through our tutorial videos. Providing false information may constitute a violation of the law. Never charge or leave your PAX device in a vehicle. TL;DR - Contact PAX support, they will take care of you quickly and efficiently, little to no questions, and you'll have a replacement within 1-2 weeks tops. Roger Weron 7,183 views. When I put it on the charger the leafs light up but don't glow smoothly. This is to prevent the proliferation of counterfeit devices that pose safety hazards to users and ensure your PAX 2 is covered for the full 10 year warranty. If your PAX 2 has the 2-year limited warranty, it will be listed there on the packaging. If you've been using a 3rd-party USB outlet adapter and are experiencing charging issues, we recommend using the PAX 2 charging cable with your computer to see if that resolves the issue, or use your PAX 2 AC Adaptor to charge your device if a USB computer connection is not available. PAX screens are essential for filtering out and cooling off vapor. I think the 2’s only have 2 year warranty now. Once your credential is verified, you will immediately receive your offer. To register your PAX 2 in your name, please visit product registration. Support and contact information for ID.me is available 24/7 via our Help Center. PAX does not produce, manufacture, or distribute cannabis. Each petal on the PAX 2 LED Indicator stands for 25% battery charge. We will continue to honor the longer warranty for PAX 2 kits purchased with the 10-year limited warranty. Our dedicated team of experts are available 24 hours a day, 6 days a week to serve you. You may also contact our PAX Pros if you are concerned on whether or not you are purchasing from an Authorized Seller. It will eventually just settle itself and work normally after fussing with it. 3rd-party USB adapters may not be fully compatible with PAX 2 and can cause inconsistent charging. Alternatively, you can use a USB wall adapter available through our website. With my Pax 2 being sent off to repairs, I will be forced to go back to smoking.. that sucks. Press J to jump to the feed. We’re available to talk via phone, email, or chat 24 hours a day, 6 days a week (Monday-Saturday). PAX asks that you never disassemble your mouthpiece. You will know when your session is finished when you begin to see less vapor and taste less flavor. I know Cali is cool, that's where the Pax place is, but at the same time what's the word on shipping a used vaporizer across the border, would there be problems? Today however it's being stubborn. I haven’t paid a lot of attention to the battery...I charge it every night. If a replacement is needed under warranty, device color is subject to availability and is at the sole discretion of PAX Labs. very helpful. No, you may receive a message inviting you to opt in to relevant communications, but you are not required or automatically signed up for these newsletters. •   Alternatively, you can use a USB wall adapter available through our website. It takes at least 2 week to get it back, so find a backup, but send it in! Then I would switch over to temperature 2 for the rest. Do not try this: Put down the pliers! Each petal on the PAX 2 LED Indicator stands for 25% battery charge. If you have disassembled your mouthpiece at any point and it is stuck in the off position, it will need to be sent to the PAX Pros for service. My PAX 2 feels too hot to handle. It fits in their a little too snugly. Easy integration is not possible without proven experts and trainers ready to assist, and we recognize how important that is to our customer. Thanks everyone, I will definitely contact their support and send it in. Our database is not always updated, so we recommend calling location first to make sure they have what you need in stock. What do I do? Troubleshooting. fellow Ontarian here who has sent in 2 Pax 2's for repair, first was the blinking blue lights of death, the second was a hard to press power button. After a few minutes the pipe cleaner should be able to dislodge your screen. The PAX 2 exterior shell is made with transverse-brushed anodized aluminum and was chosen specifically because it’s great at absorbing and dispersing heat. NEXT PROBLEM - The Indicator Lights: Standing up … When in doubt - contact us, or purchase direct from PAXvapor.com. PAX 2 with the 2-year limited warranty delivers the same design, construction, quality, and performance. Things become easier the warmer the Pax 2 is because cold resin is harder to move than warm. NEXT PROBLEM - The Indicator Lights: Standing up on a desk, the top right light is dark. ­­Please feel free to contact PAX technical support for additional information at (877) 859-0099 or via email at support@pax.us . If your PAX 2 seems to be having trouble charging completely, it may be due to the power source. This happened to me twice with my 2. How to Factory reset Pax3 - Duration: 1:33. You will receive a single confirmation email that requires action to confirm your account set-up, but that is only to complete the account set-up process.