You need only one Antivirus and Firewall application. → Download Network Utilities today! ALSO LISTED THERE IS HOW TO DISABLE TR-069 CLIENT, BUT AGAIN BECARFFUL WHEN EDITING THE BACKUP FILE (MAKE SURE TO HAVE A BACKUP ASWELL), ALSO KEEP IN MIND THAT DISABLING THE TR-069 CLIENT WILL DISABLE OPTUS'S ACCESS TO REMOTE UPDATE AND CONTROL YOUR ROUTER IF YOU WOULD LIKE TO CONTIUNE RECEIVING ROUTER UPDATES DO NOT CHANGE THE CLIENTS INFO). 4. You can easily reset the Sagemcom Fast 5260 router by pressing and holding the reset button with a clip for about 15 seconds. Any chance it could be this: I can find a section called Firewall, in Access Control, where it appears I can create some sort of custom rules, and I can find SIP in a dropdown list. Unfortunately, from all the doc I have found the Advanced functions are not documented. I tried a tech support ticket, but they sent me here. More often than not, your computer connects to your home router(Sagemcom Fast 5260) which then connects to your internet service provider's router before connecting to the internet(port forwarding through 2 routers). 2. Routers come with excellent information on the help page and a quick glance should tell you which settings need to be modified/disabled. (Enter the same port if you don’t have a range), Choose TCP / UDP on your Sagemcom Fast 5260 Router. Select Maintenance tab. SIP ALG (Application Layer Gateway) normally messes up VoIP registration, preventing the filled in ARC on RW, causes 1 way or no way audio as well as inability to initiate or receive. Once the page loads, login to the admin panel of Sagemcom Fast 5260 router by copy-pasting the default username and password (given below) in the dialogue box that pops up: By default, every time your gaming console reboots it gets a new local IP. Some routers, like most application, need to be rebooted after settings have been applied or changed. Resetting Sagemcom Fast 5260 will set it back to its initial condition, just like it was when you bought it. They dispatched techs that found problems with the line, the hub etc but problem persisted. Ensure you didn’t type-in the same port in multiple forwarding rules on your Sagemcom Fast 5260 Router. Tried that, didn’t help. Log in to the Port forwarding section of your Sagemcom Fast 5260 router and verify the IP entered is correct. The dialer will clear, and the white arc notification icon will reappear after about a minute. Wifi still works for web, data, texts, anything else. It is important to setup a static ip address in the device that you are forwarding a port to. Xbox, ps2, Minecraft, Xbox One. Just to be safe, go ahead and bookmark this page. I am also having problems calling out on WiFi, Moto G3 and Moto X 2nd Gen phones. Cable, • Router brand, model, and version (all the numbers and letters from the model designation on the nameplate) They supplied a modem, Arris TM822A, at no cost and for the router I use an Asus 1300.. All works great with no tweaking. But I don’t know what to do from there (Protocol? Eg. Yes, we're repeating a step here we know, but it's imperative you're sure. Plus, I just swapped out my Sagemcom router (for another Sagemcom 5260) and it did NOT solve my issue. There's lot of port checkers available online. I’ve been on Spectrum/Charter for a couple of years. 5. But I don’t know what to do from there (Protocol? This is the simplest way to reset the Sagemcom Fast 5260 Charter WiFi router. Page 31 Sagemcom F@st 5260 Chapter 4: Administration 5. Sagemcom F@st 5260 Specifications..... 49 Sagemcom F@st 5260 Physical Characteristics..... 50 Appendix B: Notification of Compliance ..... 51 Federal Communications Commission (FCC) Statements ..... 51 Modifications..... 51 FCC Radiation Exposure Statement .....52. Action = “reject from both way”?). If this doesn't help or if there's no update available, you have earned the right to barge in to your dealer's office and request for, nay, demand for a new model! The wifi taking a while to connect has happened before and usually clears up and starts working normally in a couple of days. I don’t know anything about these; to choose a custom rule, I would seem to be switching from “Level = Low” to “Level = custom”, and there’s already a list of 15 or so rules in “custom”. (If the white arc notification icon does not reappear, restart your phone. Ultimately I challenged the last tech to replace the router (just to humor me) … he did and it worked fine after that, I would probably go to my local big box, buy a router and try it … if it worked I would quit paying them the monthly usage fee and be done with it … else return it to the big box, no harm no foul. (only trying wifi calling unless I turn wifi off). Sagemcom Fast 5260 - WPS not working. All the things that are recommended to check out have checked out fine with me too. Normally the community can help … but I would strongly advise you work with your ISP, perhaps the solution that @fords.jmk6yx suggested above will work for you?