I'm going to go to my local tv station and show them all of these complaints ! Of the ones he bought, one was garbage and already failed again. Handy doesn't recognize you as a user, so you can't review it there, either. I didn't realize that was going to cause an issue. It's also a great value compared to other companies near me. This is obviously a scam, people are looking to find and hurt the owner of Handy. Worked fast & good. Got the BBB involved and they're still holding out. Depends on the job really. Customers who use this website to book their services will encounter no fees beyond what they are expected to pay for the services they request. The guy who came in did such a shabby job. I don't have enough words to express how good worker Efrain is.! I guess what I'm saying is...Handy is extremely hit or miss. I could not cancel the service. Avoid using them at all costs. When you book fixed price through HomeAdvisor, you will be funneled through Handy. We tried to get other projects done with no response from "Pro's" @ Angie's List or Home Advisors. All payments will be handled through their website, so if a customer has any issue or complaint with the service they have received or the service provider, they can address their concerns with Handy.com. This has been the literal worst experience I've had in dealing with any company for any service ever! Waste of money! Will Compression Clothing Will Make You Thinner and Healthier? The tech arrived to replace my existing 19,000 btu a/c about 5 ft up the wall He came alone and unprepared. The only solution offered was to provide a different cleaner in the future. Just wait til they get a hold of that guy that made this crappy app. Pros: Wayfair Review Wayfair.com is a website that specializes in selling home décor, furniture and outdoor sets to people who would want to buy them over the web. This is crap company with no Morales. They do not use professionals. The company has little consideration of the customer’s time. When I contacted customer service and sent pictures, the Handy customer service staff were beyond dismissive. In 2 days The shelves along with everything in it came crashing on the floor in the middle of the night. In 2 days The shelves along with everything in it came crashing on the floor in the middle of the night. Gave me ideas, stayed within the time allotted. Fraudulent business practices. We use cookies for analytics, personalization, and ads. But the two times I asked for cardboard box removal (thank you Amazon), they were perfect. My before and after pictures of the unit look exactly the same. Not only that he rescued me under shatter glass from a divider that fell on me. The guy who came in did such a shabby job. Don't subscribe! Handy is basically the Craigslist of finding labor. Stay safe with our COVID-19 guide. Handy customer service has insinuated I'm being untruthful about my experience with a TV installer. My mother contacted this service for help cleaning her home. still no takers from their pros so i cancelled my 'scheduled' plans. This is a horrible experience and they won't even refund my money or apologize? She was able to remove a long-standing stain in our bathtub and got rid of the ring around my daughter's computer chair! Tells me through the app she's running late. Do not buy or schedule services with HomeAdvisor or Handy. For a sprinkler head replacement he had no spare heads and had to go buy them, acting shocked. We were offered a $50 refund for the inconvenience; the check was to arrive in 1-2 weeks per the email we received to cancel the old appointment and confirm the new one. We emailed them again; again they apologized. They arrived late, left early, did the bare minimum, and did not properly mop the floor, leaving visible mud and dirt in several places. The cleaner will keep more of the money, and you will avoid the giant rip-off that is Handy. Right. I'll definitely request handy service again. My daughter and her roommate booked two movers for two hours and only one showed up. If you have experience with this company or their products, please leave your Handy.com reviews below. (So far, they refuse. Don't use them. They apologized for the delay, but said they would send “another” check right away. He looked at again and said it wasn’t worth the $30 to hurt his back. Amazing service, fast, reliable and respectful of my house. That would be fine if it wasn't AFTER the start time. I paid $173 to install 5 wall shelves. Book in 60 seconds. Why on earth would we use a service AGAIN that performed so poorly the first time and had totally unsatisfactory customer service. Is this even a company? My suggestion: skip Handy and hire a local cleaner directly. With our large selection of home goods, you're likely to find something that you'll love. We plan to contact Lowe’s and the Better Business Burea to advise them of our dissatisfaction with this company. Wayfair is also a scam. Handy.com sent a supposed "professional" to fix my leaky faucet. Friday comes and the pro is nowhere to be seen. Put in credit card info and then all of a sudden, without my consent or knowledge, I was booked into a service for every two weeks. AWFUL. What a pain. we’d hate to think what might happen if the installation service had not been satisfactory and we had requested a total refund. ABSOLUTELY no customer focus. FREE SHIPPING* | BLACK FRIDAY feat. Rescheduled with another person but he was not available until three day later. We then discovered that Handy works with non-Wayfair orders as well. Hopefully, getting a refund but they don't seem to care and you can rate the person that didn't show up because they unassign themselves. We booked installation of 2 ceiling fan to replace our old ones through Lowes, Helena MT. We called the company. Handy.com is a website and company that promises they can help their customers book both expert home cleaners and handymen at just a moment's notice, with their convenient and secure booking and payment system. The email said the new check would arrive in 1-2 weeks. Then they re-schedule for a date without consulting me. Very terrible service, and even worse customer care (or lack of that). It was clear they weren't actually reading the emails. If that installation takes a minimum of 3½ hours minimum, it should never have been scheduled at 4pm. Kudos Byron! That's too difficult for them. Guy didn't finish one of the pieces because he said screws were missing. They steal from people, you have been warned! Eventually people will catch on... Gain trust and grow your business with customer reviews. She never got back to me won’t answer the emails I sent her and Walmart sent notice saying that the company canceled the installation. The washer still isn't fixed after paying him over 200.00 and him coming out 2x's. I don't even think they read that far in my email, to be honest.) Asked me where I would like my bike to be set up made sure I sat on it for the height awesome. Every transaction with them has been smooth (even when I had a reimbursement). had handy pro no show on scheduled cleaning as pro took themselves off job rt before due to work. Handy.com swore to pay damage expenses if I paid upfront repair costs. The screws were not inside the walls all the way. After he stumbled around getting it out of the wall and making a mess in the floor, he said he could not lift the new one in. Not a spot left untouched. Handy Happiness Guarantee. Average services and their customer service communication is the worst I have come across. I gave him a one rating and a representative called to find out why. I would have gladly paid more to a company who would bring in 3 illegals to clean for cash under the table. They don't stand by their service or professionals. So far they have never made it out here. Wayfair is an online retailer that sells furniture and household items, including fixtures, appliances and cookware. There was no department to contact for customer service or prosecution for identity theft. The app is a scam and cons you out of money, Beware! The housekeeper took photos of credit cards and social security cards in a side drawer in the bedroom and attempted 10-15 different purchases online. Paid almost $200 for assembly by handy. I am filing a complaint with the NY Attorney General's office. Total and complete fraud. There is zero customer service. Kenroy arrived at the time he was scheduled. Prompt and accurate. Can only communicate withe Handy via email and they apologized and said they would tell the pro to contact me. Great job. It's disgusting and a waste of my time. I think large jobs or heavy stuff or lawn stuff or that kind of thing - where actual hard labor is needed - they're going to fall short every time. The ease of making an appointment online was amazing and I didnt have to wait weeks. They’re also not very professional not to get back to me and canceling my contract without letting me know. At this point I've lost two days of income. He was professional, knew how to fix everything I asked. They dont pay the proper rates for some of these under described jobs and expect pros to finish without getting paid for thier time. I would like to give it a negative star. Got it all done for a very good price and cleaned up afterwards. Their work was flawless and they took great consideration of safety in our home with masks and shoe covers - white glove service!