Our goal at Mattress Advisor is to help you find the perfect mattress so you’ll never need to return it. Leesa on Amazon. Mattress companies, especially those that sell directly to customers online, warn that all mattresses need to be broken in by actually sleeping on it night after night. In-home trial period: 365 nights starting 30 days after delivery. This involves either destroying the mattress or donating it. If you’re still not happy after 30 nights, you can initiate a return. So, a site like ours is a good place to start your search for the perfect mattress. I was in a box mattress well this box had been previously accessed there was old dirty tape that was torn off on it and it had been opened and with a single piece of a different piece of thin tape closed the top flap of box that was soiled I looked inside and the mattress plastic was not covered or protected but was torn. Details: Returns can be made after at least 30 days from delivery, and there are no fees. ), after your 100-night trial period has expired, rest assured that you’re covered by our 10-year limited mattress warranty. There it will be inspected and either marked as a “sample” and donated to a local charity or offered to employees. I immediately attempted to contact the company while I was at the front door for a return and a refund then I realized I was just getting home from my shift and it was 10 pm I was just livid on that presentation of that product working in a triage with this Covid crisis and to have that questionable thing I mean mattress delivered to you in that condition no way would I ever put that in my bedroom or remove it from the dirty box itself it was clearly not a new product Damages include (but are not limited to): ripped or torn cover fabric, stained fabric, broken zippers, punctured or ripped foam or burned mattress cover. Terms and Conditions Privacy Policy Affiliate Disclosure, I purchased a mattress from Mattress Firm ( Tulo Liv Queen) it arrived much earlier than I was informed so I was at work and it was left at the front door. Beyond reading mattress reviews, you should consider the following features of any mattress you consider buying: For more tips to help you avoid returning your mattress, see our mattress buying guide. That’s why they conduct ethical business practices and deal with returns in ways that are good for their customers and the local communities. All rights reserved. Do I return the mattress in the original box? Whenever possible, in line with our social mission, our goal is to donate any returned mattresses to a 501(c)(3) organization or charity partner. And more importantly for you, might you be sleeping on someone else’s unwanted – and used – mattress? Mattress Return Policy: Every Leesa mattress comes with a 100-night trial, so you can try Leesa … So instead of returned mattresses going to landfills, we donate mattresses in good condition to those in need. When state laws do not allow donating used mattresses, Helix sends mattresses to recycling centers so they don’t sit in landfills. We'll coordinate a pickup* from your home and refund your purchase. By donating as many returns as we can, your purchase can help a child sleep better tonight and have a stronger future tomorrow. Thank you for your information I will use it when I go shopping for my mattress but never again on-line or in a box I always wondered did they sell people used mattresses. Details: Casper will send a truck to pick up your mattress from your home. I had to buy one once after I lost my house in a runaway grill fire. Does Leesa provide a warranty? Once your return is validated, our team will help facilitate the return process. Even if you’ve done all your research – you’ve read up on mattress construction and materials, perused countless Mattress Advisor reviews, scoured customer feedback, even tried out your favorite mattress in a showroom – there is still a small chance that you will not be happy with your mattress once you set it up and sleep on it for several nights. Leesa. Only your first Leesa mattress purchase (one mattress per household or shipping/billing address) includes the 100-night trial and free return. So, this ultimately means that they will put the mattress up for sale again. At Leesa, we have a foam mattress and a hybrid mattress option, we do not recommend putting them on a box spring. Helix tries their best to donate returned mattresses to charities and housing facilities in your community. We are confident that you’ll love your Leesa products but if you don’t, let our team know within your 100-night trial window and we’ll help you initiate a return. You will receive a full refund after you show them the donation receipt. Better Business Bureau: bbb.org/new-york-city/get-consumer-help/articles/are-you-sure-your-mattress-is-new/, ABC WJLA: wjla.com/features/7-on-your-side/mattress-undercover-old-or-new), Your email address will not be published. At Mattress Advisor, you’ll find everything you need to get your best sleep ever - from expert tips on improving your sleep health to unbiased reviews on the best mattresses and sleep products on the market. Besides, destroying(melting or burning) the mattress is a waste of materials that could otherwise be reused. These mattresses are often sold as clearance items, or in “Scuff and Tear” sales. In most cases, your returned mattress goes to a child or family. The Feed contacted three of the most popular bed-in-a-box providers - Koala mattresses, Ecosa and Eva mattresses - to find out what the industry consensus is when it comes to returned mattresses.