This lady over the phone seemed to be nice and offer me a deal for $249 dollars for 3 nights in a nice totally renewed Holiday In or any other Holiday property there so I took the offer the only thing I needed to do was to go to a presentation and I said yes. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. IHG Hotels & Resorts’s phone number is +44 1895 512000 It is a cultural shift for the worse. When I explained my daughter's situation, she went above and beyond to make sure that the credit card authorization form would be taken care of immediately. Explore our work experience, internship, apprenticeship and graduate opportunities. Unfortunately there is too much mean-spirited behavior and careless treatment of the public coming from customer service representatives these days. I wanted to take a moment to recognize the superb customer service I received during a very difficult moment in my family's life. The negative publicity will definitely hurt IHG. Customer service said they sent out an email to me as a warning they were about to expire. I would be curious to see, and will monitor, if a class-action suit is filed. I have been a loyal customer since the early 1980's, but recently was told that my hard earned 500,000 reward points had been cancelled just days prior. It is just as if someone stole money from my savings account at my bank. We did not go in, we thought we were or were in process of being robbed. Our suite was on the first floor at the junction of the pool entrance, a stairwell and the path to the beach, lot's of foot traffic. I have been a member of the priority club since 1986. Holiday Inn. This is how all customer service representatives should treat the public. DITTO TO ALL OF THE ABOVE. For those with a desire to spread their wings IHG also offers a whole world of opportunities. We have the right hotel brand for both our guests and owners, whatever their needs. He did then tell us that the maid clocked out at 1:45 and our room was her last one. IHG will suffer from the negative national publicity. Note: This is not to be used to contact IHG Corporate Offices nor is this site affiliated with them in any way. For more information, please click here to visit our Early Careers website. >last year 4-2015 I worked out a price with melanie, the business mgr at the >hotel, at a price of $1,540.00 per month as I stayed 7-months, which was >perfect and was treated good,I came back 5-15-16 and I was informed i still >had the same price as last year, and im still here and was planning to stay >for another 2-months,last sun.the room cleaning had never been done,first >time this has happened, I figured they were busy,monday came and still not >cleaned and i was out of towels, tues,midday i called the office to find >out if they were going to clean my room and i was informed my stay was over >and i was suppose to be checked out!, to my surprise i told the desk mngr i >never told anyone that! A week before my reservation I called Holiday in Universal and I was told the hotel was going to provide the transportation to go to that presentation. We have the right hotel brand for both our guests and owners, whatever their needs. In our America's Corporate Headquarters in Atlanta we are over 2,000 employees strong yet still maintain that small-office, family atmosphere. Taking my EARNED points is theft. Phone Contacts. W. S. Legally, IHG can't just steal our EARNED points and say "we sent you an email". IHG Rewards Club: US Toll Free: 1-888-211-9874 International: 001-801-975-3063 I still booked my hotel and schedule my appointment for March 8 At 8 am. so she tranferd me to the bus.manager she told me >the same thing and they were going to raise my rent $240.00 per mon.to >$1,780.00 if i was to stay longer, just feel this is un just way to do >buisness and to treat a loyal customer,as a lanlord my self with a small 12 >unit apt, building i would rather have a decent rent coming in than a empty >room bringing in -0- which this hotel is rarely full, btw/ they did bring >towels and changed my bed sheets tues. but didnt clean or sweep, no paper >towels, not even bag in the trash can!! Holiday Inn Express *1 800 465 4329 . When we returned to our suite, the door was propped open with the security lock holding it open, and all the lights were on. After that, I realized this is all a scam your company has and get people with lies and then just charge them. It's like playing a basketball game. All comments with swear words will be deleted, even abbreviated swear words. I will go in on the class action suit with you---I just found out they stole my points too and I did not receive any notification either this is one highway robbery company. Check in to more than a job. It is just as if they STOLE money from my savings account at my bank. Actually, it is worse than that. Have you been having any other strange encounters with people and companies? Class action lawsuit required. Are you a conservative white person? A class action lawsuit will be required. After that the whole program is useless. By then, my experience with IHG had been great so I said yes. I was on the phone with the Philippines for over 2 hours and could not get anyone to even understand my complaint. His only comment the next day was that he was sorry, it was inexcusable and we would be compensated for one of our nights. I was not afforded the opportunity to mitigate my damages. Had I had ANY idea that these points could be lost, I would most certainly done whatever was necessary to retain them.